HELP AND SUPPORT
Q. How long will it take to produce and ship my order?
A. Production times will vary as each product is made differently. Here is an approximate guideline to follow:
Metal Products: 3 - 4 weeks
Woven Products: 4 - 6 weeks
Embroidered Products: 3 - 4 weeks
Custom Sewn Products: 4 - 6 weeks
Custom Printed Products: 2 - 4 weeks
All production times start after art and order approval only. For example, if a product has a production time of '4 weeks,' it means that the product will be ready to ship no later than 4 weeks after the artwork for that order is approved in writing.
Q. What is the minimum I can order of a product?
A. Minimums vary - see price list for additional information.
Q. How should I send you artwork for an order?
A. Artwork can be sent by e-mail to chris@mobileproshop.com. Artwork needs to be in a print-ready format such as Adobe Illustrator (.AI), .EPS, and high-resolution (600dpi or higher) .TIF or .JPG files.
If high-quality artwork is not available, our art team can professionally enhance or create your artwork for a small fee.
Q. I would like to see samples or a catalog before placing an order. How can I arrange this?
A. Simply call us toll-free at 1-800-241-2211 or e-mail us at lhawkins@mobileproshop.com to request samples.
If you would like samples sent by Overnight Express, we will need your carrier's account number.
Q. I need to cancel or change an order that has already been started. How do I do this?
A. If you need to make changes to an existing order, please contact us immediately to arrange it. For orders that are well into production, work that has already been completed and cancelled will be invoiced. Sometimes we can make changes or cancellations at no charge if we receive your request early in production.
Q. How will my order be shipped, and when can I expect to receive it?
A. Orders are shipped once the production is complete. We generally ship by UPS Ground; however, we will expedite your order if you provided us with a deadline. Our top priority is to meet your deadline. You may also specify to have your shipping method changed by contacting us at any time before the order ships.
Q. I need to have an order rushed to meet a tight deadline.
A. For rush order requests (orders that need to be delivered before the product's normal production time), please contact us so that we may determine the best option for you. Generally, we can meet practically any deadline. Rush charges are added to orders where the ship date is earlier than its normal production time.
Q. I need to return an order. How are returns handled?
A. All returns need to be authorized by our factory before they can be processed. Please call or e-mail us if you are unsatisfied with your order or would like to return it for any other reason. Returns for custom-made items are handled on a case-by-case basis.
